Where to deliver a gift?

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in Sankt Petersburg: 19/06/2018

Terms of guarantee

Rules for execution of orders
Placement and execution of order starts after provision of necessary information by means of placement of order on the website and full payment.
The order is placed in the city of delivery according to samples provided on the website, considering composition of the bouquet, its appearance and color palette.
Time and address of delivery should be agreed with order receiver considering clientís preferences but this information can be changed at receiverís wish.
Delivery of the order is accompanied by the form with information about productís characteristics (briefly: what is delivered and its content), information for delivery (name and address of receiver), information about sender (if you havenít used the option ďWithhold senderís nameĒ).
Information about execution of order is sent to client to his e-mail specified during placement of order and doubled by SMS (if during placement of order there was chosen an option ďSend SMS about order statusĒ.
Quality of goods, placement and execution of the order
Assortment of flowers and goods on the website is formed depending on the season, prices for separate kinds of products and geographic peculiarities of every region. Execution of the order is entrusted to the representative who at that moment is the best according to clientsí feedback.
Unfortunately, the color shade or kind of flowers you need are not always available. In such cases, we reserve the right to make the equivalent substitution, necessarily agreed with the client, and offer at clientís choice no less than two variants for substitution.
If the client for some reasons was dissatisfied with products or quality of the service provided, then we ask you to inform us within 24 hours and we will change it free of charge or offer you a refund.
Our company bears full financial responsibility only before the client. Any changes of the order or payment question are made and discussed only with the client.
Order confidentiality
All information of the order is sent only to that address which was specified during placement procedure.
If during placement procedure there was chosen the option ďWithhold senderís nameĒ, then neither receiver nor executor can know personal information of the client. Donít use this option unless necessary because receiver can refuse to get the order without knowledge of senderís name.
Support
We guarantee to answer all your questions within 12 hours from the moment of questionís arrival. To send the question you have to use the contact form where you should describe your problem in details. Donít hesitate to ask questions because we are working for you and are ready to answer any questions. When you have the answer, you can make the right choice.
Additional conditions
The order cannot be delivered for the following reasons:
  1. During placement of order there were given incorrect data of the receiver what makes the delivery impossible.
  2. Receiver refused to accept the gift.
  3. Despite preliminary agreement, the receiver is absent at the specified period of time and at the delivery address.
  4. Incorrect senderís data which donít allow to contact him.
  5. Cancellation of order less than 1 day before it should be delivered.
Paid amount of money cannot be paid back.
It is conditioned by the fact that flowers, fruit and other goods are perishable goods and are not subject to long-term storage. Flowers, fruit and other products lose their marketable state during additional transportation.
P.S. If the order hasnít been placed yet and is not in the stage of execution, then we will do our best to stop its execution and return your amount of money with the deduction of our services for order processing and cost of payment system rate for retransfer.